Restoring Power

If you see that everyone around you has power but you do not, before calling us, please do the following:

Check Your Breakers

If the power to your home comes from an underground line, check your meter - there are two kinds of meters:

  • If you have a mechanical meter, AND you have power, the disc in the meter will be spinning
  • If you have a digital meter AND you have power, the lights in the meter will be flashing or displaying

If the power to your home comes from an overhead line, check to see if there is damage to the line that runs from the street/electric pole to your roof. If there is damage to the electric connection from the street to your roof, call a licensed electrician to fix the damage AND call Beaches Energy, to reconnect your power

After taking these steps, if you still do not have power, report the outage along with your address to 904-247-6171


The summer season brings with it intense storms and hurricanes. When this leads to power outages, Beaches Energy Services remains committed on restoring power to our community safely and as quickly as possible.

Steps To Restoring Your Power:

  1. Public Safety Situations – Beaches Energy locates downed power lines and makes sure electricity is no longer flowing through the wires.
  2. Transmission, Substation, Equipment & Main Distribution Lines – These lines serve large numbers of customers and large geographic areas, and must be restored first to keep electricity flowing from power plants to neighborhoods.
  3. Essential Facilities – Quick action is taken to restore power to emergency service and critical infrastructure such as hospitals, law enforcement, fire departments and water treatment facilities.
  4. Distribution Lines – We work to get the largest number of customers back on as quickly as possible.

Restoration Diagram

Power Restoration Diagram

  1. Generation sources (power plants)
  2. Transmission lines (supply large number of customers and large geographic areas) 
  3. Substation (where distribution voltage is lowered) 
  4. Main distribution lines (deliver electricity to large subdivisions and commercial areas) 
  5. Power pole (showing underground service to hospital) 
  6. Local distribution or tap line (the type of line that runs along neighborhood streets) 
  7. Transformer (reduces service voltage to individual households and businesses) 
  8. Service lines (to individual homes) 


Should you ever need to report an outage or trouble with your utility service, Beaches Energy Services provides a 24-hour emergency line at (904) 247-6171.

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