Common Questions

Jacksonville Beach City Hall

11 N 3rd Street
Jacksonville Beach, Florida 32250
Mon-Fri 904-247-6241
Emergency/After Hours 904-247-6171


Billing office: 8:00am - 5:00pm

Customer Service Lobby & Drive Thru Hours: 8:00am - 4:30pm

Jacksonville Beach – electric, water, natural gas and sanitation services

Ponte Vedra Beach – electric service, natural gas

Neptune Beach – electric service

Our hearing and speech impaired customers may contact us through the Florida Relay Center: Voice: 1-800-955-8770 or TTY(Text Telephone): 1-800-955-8771.

Contact or call 904-247-6241

Applications for utility service may be submitted in person, by email, mail or by fax. Positive identification, e.g. Florida ID or valid Driver’s License is required. If submitting by email or mail, please contact our Customer Service Department at 904-247-6241. Beaches Energy Services requests 24-48 business hours to connect utility service. You should complete the application and return with required documentation at least two business days ahead of your anticipated move-in date, additional service connection fee may apply.

Beaches Energy abides by the Federal FactAct Law that requires positive identification when a customer requests utility service connection.

You will need to obtain an authorization form for adding another person to an account. Proper identification will be required. Contact or call 904-247-6241.

Yes, the minimum residential deposit for new utility service is $125 with a maximum of an average two month utility bill. The deposit may be waived when new customers provide a letter of credit from their prior utility company for one full year of service and with no late payments, disconnections or meter tampers. For a commercial deposit, please contact our Customer Service Department at 904-247-6241.

Utility deposits may be paid by cash, check, or money order. At this time, we do not accept credit cards for payment of utility deposits.

Residential deposits with interest are returned after 12 consecutive months of excellent payment history with no late payments or return checks or will be refunded when services are terminated. Commercial deposits will be refunded upon termination of utility service.

Call our Customer Service Department at 904-247-6241 with your disconnect date and forwarding address, or email us at

Click here to learn more about how to transfer utility service.

Beaches Energy abides by the Federal FactAct Law that requires positive identification when a customer requests utility service to be turned on at a new location. This helps protect our customers from fraud.

Go to Paperless E-Bill and complete the online e-bill form or contact customer service at 904-247-6241.

Click here for payment options.

Credit cards are accepted online or through our automated phone system only. There is a $4.95 convenience fee assessed by a third party vendor, Speedpay.

At this time, credit cards are not accepted at the business office.

Beaches Energy Services can recommend many ways to help you save on your electric and water bill. Electric and water bills vary depending on time of year, weather, number of days in a billing cycle, and usage. We offer a free residential in-home energy audit to assist you in evaluating the electric usage in your home. To schedule your free residential energy audit, please contact our Customer Service Department at 904-247-6241 or e-mail us at A do-it-yourself online audit is available at

Our CARE Program provides assistance to eligible applicants who are customers of Beaches Energy Services. Occasionally elderly, disabled, or low income members of our community may need assistance paying their monthly utility bills. BEAM (Beaches Emergency Assistance Ministry) administers the CARE Program and qualifies the families that need assistance. 

The CARE Program depends on your help to make it work. You may contribute by donating a specific amount to your monthly utility bill or make a one-time donation.

The CARE fund is designed to help pay a utility bill due to a customer’s sudden or temporary financial crisis. For more information, call 904-247-6241.

Beaches Energy offers a total of up to $1,800 in energy-saving rebates on qualified products or improvements. Click here to view a full list of rebates.

Beaches Energy Services will install a Surge Protection Device that is designed to protect major motor-driven appliances like refrigerators and air conditioners. For detailed product information and to schedule installation, call our Customer Service Department at 904-247-6241 or email us at

Beaches Energy Services purchases its power through the Florida Municipal Power Agency (FMPA). FMPA is owned and operated by 31 municipal electric utilities, including Beaches Energy Services. The electric utilities that own FMPA provide power to over 2 million Floridians. Within the FMPA, Beaches Energy Services is a member of the All-Requirements Project (ARP) through which we jointly own and receive energy from the following generation assets: Cane Island Power Park, Stanton Energy Center, Treasure Coast Energy Center and Indian River Generating Station. Beaches Energy Services also participates in and receives energy from the St. Lucie nuclear facility located on Hutchinson Island near Port St. Lucie, Florida. 

Residential electric utility rates compare very favorably to other utilities within the State of Florida and have historically remained below Florida’s average.

The Power Cost Adjustment is directly related to the cost of fuel used to generate electricity. The Power Cost Adjustment is NOT additional income for Beaches Energy Services. This is a direct pass-through expense. A large percentage of the electricity we provide to our customers is produced by clean burning natural gas.

Read more about how to read an electric meter. 

For water emergencies, call Public Works 904-247-6219

For residential customers that make a repair for leaking water, you will need to submit a water adjustment form along with a copy of all repair receipts. For more information, call 904-247-6241 or contact Commercial customers can contact Beaches Energy for details on requirements.

Call Before You Dig national hot line phone number is 811.

Contact Public Works 904-247-6219.

Contact Beaches Energy Services 904-247-6241.